1. Introduction

www.truwellnutrition.com ("Website") is owned and operated by Truwell Nutrition ("Truwell Nutrition", "we", "us", or "our"). These Terms & Conditions ("Terms"), together with our Privacy Policy and any other policies referenced on the Website, govern your access to and use of the Website and the purchase of products through it. By accessing or using the Website, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

We may revise these Terms at any time by updating this page, and such changes take effect immediately upon posting. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. We recommend checking this page periodically.

2. Eligibility

Use of the Website is available only to individuals who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. Persons who are minors, of unsound mind, or otherwise disqualified from contracting are not permitted to use the Website in their own capacity. If you access the Website from outside India, you are responsible for complying with local laws applicable to you.

3. Account Registration

You may need to create an account to place an order or access certain features. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately of any unauthorised use of your account.

4. Products, Pricing, and Availability

We make reasonable efforts to display accurate descriptions, images, and prices of our products. Product images are for illustrative purposes, and actual packaging or colour may vary slightly. Prices listed on the Website are inclusive of applicable GST unless stated otherwise and are subject to change without prior notice; however, changes will not affect orders already confirmed. In the event of a pricing error, we will inform you before processing the order and reserve the right to cancel the order, in which case any amount paid will be refunded in full.

We reserve the right, at our sole discretion, to limit or refuse the quantity of products sold to any person, household, or order, and to discontinue any product at any time.

5. Orders and Payment

When you place an order, you are making an offer to purchase the selected products, which we may accept or decline at our discretion (for example, in cases of pricing errors, suspected fraud, or stock unavailability). Orders are confirmed once payment is successfully processed or, in the case of Cash on Delivery ("COD"), once the order is confirmed on the Website.

•       We accept payments through the online payment methods displayed at checkout, including cards, UPI, net banking, and wallets, processed via our third-party payment gateway partners.

•       Where COD is offered, such orders may be subject to additional verification and, once dispatched, are generally treated as non-cancellable and non-refundable except as provided under our Return & Refund Policy.

•       We may perform standard verification checks before dispatching an order to guard against fraud.

6. Shipping and Delivery

Estimated delivery timelines are indicated at checkout and in your order confirmation, and may vary based on your location and product availability. While we aim to deliver within the estimated window, delays may occur due to circumstances beyond our control, including courier delays, weather, or logistical disruptions. We will make reasonable efforts to keep you informed of any significant delay but shall not be liable for losses arising from delivery delays.

7. Cancellation, Returns, and Refunds

Requests for order cancellation, product returns, or refunds are governed by our separate Return & Refund Policy, available on the Website, which forms part of these Terms. Please refer to that policy for eligibility, timelines, and the process to raise a request.

8. Product and Health Information

The information provided on the Website, including product descriptions, nutritional information, and any health, fitness, or dietary content, is for general informational purposes only and does not constitute medical or professional advice. Statements about our products have not been evaluated by the FSSAI or any other regulatory authority and our products are not intended to diagnose, treat, cure, or prevent any disease. Please read the product label carefully before use and consult a qualified healthcare professional before use if you are pregnant, nursing, under medication, or have any pre-existing medical condition. Results may vary from person to person.

9. Intellectual Property

All content on the Website, including the Truwell Nutrition name and logo, product names, text, graphics, images, and software, is owned by or licensed to Truwell Nutrition and is protected under applicable copyright, trademark, and other intellectual property laws. You may view and download content for personal, non-commercial use only. Any reproduction, distribution, modification, or commercial use of Website content without our prior written consent is prohibited.

10. User-Generated Content

If you submit reviews, comments, images, or other content to the Website or our social media pages, you grant Truwell Nutrition a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, and display such content in connection with our products and marketing. You confirm that any content you submit is your own original work, does not infringe any third-party rights, and does not contain unlawful, defamatory, obscene, or otherwise objectionable material. We reserve the right to remove any user-generated content at our discretion.

11. Prohibited Use

While using the Website, you agree that you will not:

•       Use the Website for any unlawful purpose or in violation of these Terms

•       Attempt to gain unauthorised access to our systems, servers, or accounts of other users

•       Upload or transmit viruses, malicious code, or any material that disrupts the Website's functionality

•       Post or transmit content that is defamatory, obscene, harassing, or infringes the rights of others

•       Use automated tools (bots, scrapers) to access or extract data from the Website without our permission

•       Resell or commercially exploit products purchased on the Website without our authorisation

12. Third-Party Links

The Website may contain links to third-party websites, including social media platforms and payment gateways, for your convenience. We do not control and are not responsible for the content, policies, or practices of any third-party website. Accessing such links is at your own risk, and we recommend reviewing the terms and privacy policies of any third-party site you visit.

13. Limitation of Liability

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, except as required by law. To the fullest extent permitted by applicable law, Truwell Nutrition shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products purchased through it. Our total liability for any claim arising out of these Terms or your order shall not exceed the amount paid by you for the relevant product.

14. Indemnification

You agree to indemnify and hold harmless Truwell Nutrition, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Website, or violation of any applicable law or third-party right.

15. Suspension and Termination

We reserve the right, at our sole discretion and without prior notice, to suspend or terminate your access to the Website or any account if we believe you have violated these Terms or engaged in fraudulent or unlawful activity. Termination shall not affect your obligation to pay for any products already ordered, or any rights and liabilities accrued prior to termination.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the dispute resolution process below, the courts at [City, e.g., Mumbai/Pune] shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

[Optional: Any dispute arising out of these Terms may first be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by Truwell Nutrition, with the seat and venue of arbitration at [City], and proceedings conducted in English.]

17. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Grievance Officer: [Name of Grievance Officer]

Company: Truwell Nutrition

Registered Address: Plot No - 12 , Industrial estate Mulgaon, Near - Apex Techno Pvt Ltd, Khopoli, Tal - Khalapur, Dist - Raigad, Maharashtra -410203, India

Email: help@truwellnutrition.com

Phone: 9209953371

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM

We will acknowledge and address grievances as expeditiously as possible, and in any event within the timelines prescribed under applicable Indian law.