At Truwell Nutrition, we want you to be completely satisfied with your purchase. This Returns, Refund & Cancellation Policy ("Policy") explains how you can request a cancellation, return, replacement, or refund for products purchased on truwellnutrition.com ("Website"), and forms part of our Terms & Conditions. Please read it carefully before placing an order.

1. Order Cancellation

You may cancel an order at no charge as long as it has not yet been shipped. Once an order has been packed or handed over to our courier partner, it cannot be cancelled through the Website, and you will need to follow the return process described below once it is delivered.

•       To cancel an eligible order, log in to your account and use the "Cancel Order" option, or write to us at help@truwellnutrition.com or call +91-9209953371 with your order number.

•       If you paid online and your cancellation is approved before dispatch, the full amount will be refunded to your original payment method.

•       Any discount codes or promotional vouchers used on a cancelled order are treated as utilised and will not be reissued.

2. Return Eligibility

Because our products are consumable dietary supplements, returns are accepted only in limited circumstances to protect the safety and integrity of the product for all customers:

•       The product was damaged, tampered with, or leaking at the time of delivery

•       You received the wrong product, flavour, or variant, or units are missing compared to your invoice

•       The product has a manufacturing defect or was delivered with an expired or near-expiry shelf life

To be eligible, the request must be raised within 48 hours of delivery, and the product's outer packaging and safety seal must be unopened and unused, except where the defect itself (such as a broken seal on arrival) is the reason for the claim. We are unable to accept returns of products where the seal has been broken and the product used, other than in the circumstances above, for hygiene and safety reasons.

3. How to Raise a Return Request

•       Record an unboxing video of your parcel wherever possible — this helps us process damage, tampering, or missing-item claims quickly.

•       Contact us: Email help@truwellnutrition.com or call +91-9209953371 within 48 hours of delivery with your order number, product name and batch number, and clear photos or video of the product and packaging.

•       Our team will review the claim and, once approved, share a Return Authorisation along with pickup or drop-off instructions.

•       Please do not send the product back before receiving return authorisation from our team.

4. Replacement vs. Refund

Where a return is approved, we will offer a replacement of the same product, subject to stock availability. If a replacement is not available, or if you prefer, we will process a refund instead. The choice between replacement and refund for approved claims will be communicated to you at the time of approval.

5. Refund Timelines

•       Cancellations before dispatch: refunded to the original payment method within 5–7 business days of the cancellation being confirmed.

•       Approved returns: refund is initiated within 5–7 business days after the returned product is received and verified at our warehouse, or after our team confirms the claim based on the evidence you shared.

•       Cash on Delivery (COD) orders: refunds are made via bank transfer or UPI to the details you provide, within the same timelines above.

•       Once initiated, refunds to cards, UPI, or net banking may take an additional 2–5 business days to reflect in your account, depending on your bank.

•       If you redeemed loyalty points or a store credit on the order, the equivalent points/credit will be restored to your account upon cancellation or an approved return.

6. Non-Returnable Situations

•       Change of mind after the product has been opened or used

•       Products purchased from unauthorised third-party sellers or marketplaces not officially listed by us

•       Claims raised after 48 hours from the date of delivery

•       Minor variation in flavour, colour, or texture between batches, which does not affect product quality or safety

7. Shipping and Delivery Issues

If your package arrives with visibly damaged or tampered outer packaging, we recommend refusing delivery from our courier partner and informing us immediately. If you have already accepted delivery, please record an unboxing video and share it with us within 48 hours so we can investigate with our logistics partner and process an appropriate resolution.

We currently ship only within India, to the serviceable pin codes shown at checkout. Delivery timelines shown on the Website are estimates and may vary due to circumstances beyond our control.

8. Health and Product Disclaimer

Information provided on the Website and on product packaging is for general informational purposes only and is not a substitute for professional medical advice. If you have a health concern related to the use of our product, please stop use and consult a qualified healthcare professional, and let our team know so we can assist you.

9. Contact Us

For any questions about cancellations, returns, or refunds, please reach out to us:

Company: Truwell Nutrition

Email: help@truwellnutrition.com

Phone: +91-9209953371

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM

This Policy may be updated from time to time; the version in effect at the time you place your order will apply to that order.